Pixel 7 users are furious at Google for not taking responsibility over shattered glass

It’s apparent by now that every one of those Pixel 7 and Pixel 7 Pro users have not merely dropped their units or sat on a brick. Since the Pixel 6 line has but to see the same concern, the issue may very well be associated to the aluminum used on the Pixel 7 sequence digital camera bar. And whereas most of the Redditors on the social media website are considerably offended at Google over the design miscues which have led to the issue, they are furious at the corporate for the way it has responded to their complaints.

Google says the Pixel 7 guarantee does not embody bodily injury

A Reddit subscriber with the deal with rsaxena6991 wrote in regards to the glass protecting the rear digital camera bar on his Pixel 7 Pro spontaneously shattering. He has been battling with Google ever since and he says, “However, have been struggling to get them to cowl this spontaneous shattering beneath guarantee regardless of sharing numerous Reddit articles, google help case IDs, and many others. proving that they’ve coated it beneath guarantee for some clients who’ve confronted the very same concern. They maintain saying they do not cowl “bodily injury.”

He continues by noting that he’s “Absolutely gutted with this and am being requested to pay $400 to restore this by way of their restore heart. For reference, there was no bodily influence, not did I drop my cellphone, exert stress, or was it topic to excessive temperature fluctuations (these are the circumstances the place they void guarantee and not “bodily injury”). So would suggest anybody planning on shopping for this cellphone to maintain that in thoughts. This is an actual downside and google is taking no possession of this or treating customers equitably.”

This is much from the one remark that blasts Google’s conduct and whereas the shattering of the glass itself made some Redditors maintain off on buying a Pixel 7 mannequin, Google’s subsequent failure to behave sealed the deal. Read this submit by a Redditor utilizing the identify Popeye-sailor-man. “I used to be inside hours of lastly pulling the set off on the acquisition of a Pixel 7 Pro due to the present $150 low cost sale; and the cellphone & energy adapter have been languishing in my Google Store procuring cart for every week… ready for me merely to execute the acquisition.”

After consuming a can of spinach, Popeye goes on to say, “But after studying all these horror tales a few) the glass breaking, and b) Google not “proudly owning” both the difficulty, or responsibility for the cellphone’s essential, subsequent restore in forthright, honest and trustworthy trend, there may be simply no method I’m going to buy this cellphone. Perhaps if Google, sooner or later (if ever) speaks to the difficulty, acknowledges it and, most significantly, signifies that the issue has been FULLY resolved , I’d rethink, however till then, I’ll stick to my comparatively historic Galaxy.”

Pixel 7 and Pixel 7 Pro users need Google to take responsibility

And as we mentioned, this is not the one submit from a shopper scared off from shopping for a Pixel 7 sequence gadget due to Google’s failure to take responsibility. Frankly, we get it. Google was pounded mercilessly for the bugfest that was the Pixel 6 line (though I have to admit that I nonetheless love my Pixel 6 Pro) and rebounded to ship one of many high telephones of 2022. Google would not need something to make the Pixel 7 line look dangerous. But in contrast to software program bugs, no replace goes to repair shattered glass.

While it’s true that a few of the posts on Reddit are from Pixel 7 and Pixel 7 Pro users whose telephones stay intact, there may be this from Reddit subscriber Sikkersky who writes, “A single thread on this subreddit alone had over 20 confirmed experiences of the difficulty, and round 50 replies in whole, indicating a major variety of affected people. It is unacceptable for an organization as respected as (*7*)Google to supply a defective product and for clients to need to combat for guarantee protection. It is essential that the difficulty is addressed and that Google is held accountable for their manufacturing errors.”

It appears that the ball is squarely in Google’s courtroom now. There are a good variety of Pixel 7 sequence house owners who are ready to see whether or not they are going to have their cellphone repaired or changed by Google for an issue that, from all appearances, the corporate itself has brought on.

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